First and foremost, the NAHLA VIP Membership is your ticket to preferred member pricing. This gives you an everyday discount on our entire product collection, as well as guaranteed, locked-in pricing through 2028 for members who sign up by August 2024 and maintain their annual membership. That means, as long as you're a member, your pricing will not increase in the next four years. VIP Members are granted full access to our Newsletter, new product previews and early registration to our classes here at the farm in Maine and our International Botanical Retreats in Mexico, Italy and France. VIP Members get a special birthday gift valued at over $90 in their birthday month (registration for our free Rewards Program is also required to qualify for your birthday gift) and VIP Members are granted exclusive access to discounts, sales and free perks. That means our big holiday sale is only open to members. 

You can sign up for the VIP Program here. Once you complete your membership purchase, all subsequent orders will receive our preferred member pricing. Membership lasts one year from the date of purchase. We're also offering a special benefit to Founding Members, those who sign up by August 31, 2024. Do so and place at least four orders a year with NAHLA and you'll receive an automatic yearly renewal as our gift to you.

Our VIP Membership includes special Member's Only Pricing, a Four-Year Price Lock through 2028 for members who signup in 2024, Perks and Handpicked Extras Tucked Inside Your Orders, Along With Free Access To Our Company Newsletter, Early Registration to Classes and Retreats, a Birthday Month Gift Valued at $90 when you sign up for our free Rewards Program and Exclusive Access to Sales and Gifts With Purchase. 

We offer a limited number of memberships each month. During peak ordering periods, we will routinely limit ordering access to Member's Only. 

Our Rewards Program is our way of celebrating loyal NAHLA Customers. Completely free to join, you'll earn 5% cash back in bonus points for every order, plus opportunities to earn additional points by following us on Instagram, subscribing to our company newsletter and sharing your birthday so we can celebrate your day with a special gift. We also offer bonus points for sharing NAHLA with a friend: you gift them a great discount on their first order and you'll receive $20 off your next order for every successful referral - no limits. 

It's free to join - just Create An Account and click Join Now. 

Our VIP Membership offers preferred pricing and exclusive member's only perks. Our Free Rewards Program offers 5% cash back on all orders plus bonus points for completing tasks like following us on social media and referring friends. 

We love to celebrate your birthday with some extra perks. In order to qualify, you must be a member of our Loyalty Program and have completed the Birthday Bonus Point sign up requirement at least 30 days prior to your birthday. Once you have, you'll receive 500 bonus points in your birthday month. VIP Members who are also active members of our Loyalty Program will receive a special bonus birthday gift, valued at $90, when they submit an order in your birthday month. Please note: we cannot apply birthday bonus points or the bonus birthday gift retroactively under any circumstances.

You can submit your love letter by visiting Customer Care. We love hearing about your experience with our products and if we publish your Love Letter on our website or in a Newsletter, we'll add 1,000 Reward Points to your account.

Congratulations on your new clean routine. If you have been using topical medications, synthetic skincare or even products deceptively labeled as natural but containing chemical or pseudo-natural ingredients, a detoxification period is normal. Your skin needs time to adjust to its new skincare routine and achieve your skin’s natural state: perfect balance. Dehydration, blemishing or spots and mild inflammation are a normal sign that your body has begun the process of purging accumulated toxins, waste material and synthetics from the system. This detoxification process usually occurs very rapidly due to the high concentration of anti-inflammatory, purifying and antioxidant rich ingredients in our natural skin care and can last anywhere from a few days to two weeks. It’s important to drink plenty of water, focus on whole foods diet, exercise daily and get plenty of sleep to speed this process along. Though everyone’s skin is different, most customers report an immediate glow as well as improvement in the overall texture, tone, softness and clarity of their skin on the first day of using NAHLA. If you have sensitive skin that is prone to allergic reactions, we recommend introducing one new product every 4-6 days to support your skin’s more delicate nature. Your patience will pay off.

You can shop by Skin Care Routine to discover the products that will work best for your skin type or peruse by product type in our Shop. If you’re still unsure, reach out to the NAHLA Beauty Advisor. Our Staff Esthetician is here to help you find skin solutions with a free, customized skincare routine that works with your lifestyle and skincare goals. And we're always here to help you fine tune as the season's shift or the needs of your skin change.

You’re not alone. We find most people are a combination of two or more categories. If you’re unsure on the best skincare routine for you, contact the NAHLA Beauty Advisor for your free customized skin consultation.

We think the foundation of any great skincare routine starts with a great cleanser. Forest Mint Gentle Foaming Milk is our #1 best selling product and delivers a gentle, cream-to-foam cleanser that is cooling, calming and beyond gentle. Black Rose Illuminating Cleanser is universally beloved for its detoxifying and brightening benefits and is so gentle and effective at removing makeup, grit, grime, pollution and cellular debris that it's suitable for all skin types. Ritual Gossamer Cleanser coaxes out impurities as it infuses your skin with pure, plant-powered radiance. Packed with inflammation-neutralizing blue tansy and milk thistle, it's just the thing for skin that tends to struggle with inflammation, allergic reactions and dehydration.

NAHLA was founded by Nicole Ashley, a Holistic Esthetician who has completed advanced studies in Clinical Herbalism and Naturopathic Medicine. She also happens to have a rare form of eczema that inspired her to start NAHLA in the first place. You can Meet Nicole and learn more about her sensitive skincare journey and then reach out to our Beauty Advisor for your free, customized Skincare Routine. We love working with customers who have complicated skin types and take a solution-driven approach to skincare. We may recommend beginning with samples, conducting an overnight patch test or slowly integrating new products into your routine as tools to support your skin. We’re here to help every step of the way.

Yes, our products are safe for pregnant and nursing women. It goes without saying that you should consult your physician with any specific concerns about allergies, health considerations or an ingredient's suitability for you but our products are formulated by a Holistic Esthetician and Mother with your best interest at heart.

NAHLA products are exceptionally mild, non-toxic and safe for children. Some of our favorites are Forest Mint Gentle Foaming Milk for cleansing baby's delicate skin and Calendula Sensitive Healing Cream is an incredible baby massage balm. It doubles as the best ever diaper cream and is an excellent topical treatment for rashes, bug bites, minor cuts and scrapes, sunburn and minor kitchen burns. It also happens to be our very first product, debuting almost 25 years ago now, and is widely regarded as the quintessential eczema cream.

Your order will be lovingly nestled in our signature NAHLA goldenrod gift wrap. Orders for full-sized products include a smattering of samples chosen especially for you. And don't be surprised if you find something unexpected inside - we often include special gifts with purchase or limited edition perks as a special treat for our VIP Members and Newsletter Subscribers. If you haven't joined us, you can learn more about our VIP Membership or sign up for our Newsletter to receive your ticket to holistic beauty secrets, new product previews, exceptional subscriber only benefits and best of all: community. To support our environmental efforts, a paper billing receipt is not included with your order.

Absolutely. You can purchase individual samples on every product page (just click the “Sample” option) and we also include complimentary samples with all orders for full sized products.

The easiest and fastest way to reach us is by submitting a Customer Service Inquiry on our website. We strive to respond within one business day but often reach out much sooner.

Nearly every ingredient we work with is sourced from organic farms and growers and carries the Organic Certification. However, in some cases, we source from trusted small farms who practice biodynamic farming methods superior to organic certification standards or use “wild crafted” ingredients which we source directly from their natural, native environment.

Our innovative preservation system was developed over nearly a quarter century of cosmetic chemistry and holistic skincare formulation. It emphasizes ingredients with naturally stabilizing, anti-bacterial, anti-microbial and anti-oxidant properties necessary to adequately preserve the formulas. They also happily deliver measurable skin benefits too. Comprised entirely of organic, food-grade ingredients, our preservation system is precise and exacting in proportion, delivering a shelf-stable and completely natural preservation system without the use of toxic, synthetic ingredients.

All products are shelf stable for 12 months from the date of purchase. Once opened, they should be enjoyed within 2-3 months for maximum potency. As with all cosmetics, store them away from heat, humidity and direct sunlight and seal tightly after each use.

Every NAHLA is handmade from scratch using natural ingredients. We don't utilize bleaching agents or dyes and our ingredients can vary due to weather and growing conditions, plant varietals and the region or farm we source from. This can result in variances in product hue or clarity or you might notice that occasional botanical sediment is present. Consider these subtle differences as your assurance that every NAHLA skincare product is handmade using pure, plant goodness. 

Our balm formulas (Amla Instant Repair Cream, Calendula Sensitive Healing Cream, Ceremony Skin Recovery Balm, Immortelle Collagen Recovery Masque, Nectar Balm, Rosebud Hydra Cure Masque and Rosehip Regenerating Cleanser) contain a high shea butter content, which can develop a cloudy surface layer when the ambient temperature drops below the cloud point of the olein. When this occurs, the olein molecules crystallize slightly and take on a cloudy, filmy or mottled white appearance due to cold exposure. This is a normal chemical reaction as shea butter is subjected to fluctuating temperatures and does not impact the product’s efficacy in any way.

Our foaming cleansers start with our handmade castile soap that is 100% vegetable based. When the temperature drops to about 50 degrees F, the fatty acids begin to cloud and thicken. Think: what happens to olive oil when it gets cold. This doesn't affect how your cleanser works but can occur if exposed to cold during shipping time in transit or if the temperature in your house is on the chilly side. If you want to restore the original clarity, just set the bottle in a warm room for an hour or place it in a dish of hot water for 20 minutes or so and shake well.

We don't work with synthetics of any kind so we don't produce a sunscreen. But if you're looking for an extremely effective, natural(ish) sunscreen, THIS ONE is a good choice, is reef safe and suitable for sensitive skin.

We don't but may create one in the future. However, the best rule of thumb when caring for your skin is to begin with clean hands. Scoop out a small amount of product with a clean fingertip and relish those few quiet moments of healing, gentle touch.

All of our Samples are suitable for travel and we also periodically offer mini atomizers of our toners for sale or as gifts with purchase. Sign up for our Newsletter to be the first to know about new products, limited editions and special offerings.

Yes, we periodically offer Bulk Sizes of some of our Customer Favorites at a very special discount. Sign up for our Newsletter to be the first to know about new products, limited editions and special offerings.

NAHLA CEO + Founder Nicole Ashley will begin offering Bespoke Formulas on a very limited basis soon. To inquire, contact Customer Care with your specific request and a member of our team will be in touch soon. 

We get a lot of questions about why our products make you feel so cared for, peaceful, blissed out. And the truth is, it's not a coincidence. As pioneers in the organic beauty industry, we take skincare seriously and that means viewing it through a whole person, constitutional lens. So while we're not singing it from the rooftops, you'll find every product batch is infused with healing energetic therapies, ranging from flower essences to energy medicine. These modalities call on a universal healing force, or chi, to restore you on a cellular level. With every batch, we're channeling healing energy directly into the product you hold in your hands. The effect is subtle. You might notice feeling more balanced or clear minded. A feeling of calm may wash over you or your breathing might spontaneously deepen. And this really is our goal - we want you to feel like you've had healing energy work, meditation and a facial in one. Have you felt it? Let us know. 

Absolutely. Unlike most toners on the market that are just water, alcohol and filler, our toners are 100% pure hydrosols that balance your skin’s pH levels, remove residual sebum, cleanse surface debris and remove any remnants from the cleansing process. Conditioning and clarifying, they prime the skin to absorb and optimize the Moisture, Serums, Corrective Essences and Balms skincare layering steps.

Hydrosols is the aqueous element from steam distilling fresh plant material. Our hydrosols, many of which are produced right here on the farm, suspend the vital energy of the plant within a soothing, aqueous medium that is brimming with anti-inflammatory carboxylic acids. Eminently calming, they carry the living, energetic essence of the plant in a gentle distillate form that the skin readily drinks up.

Your sebaceous glands are responsible for making sebum, a substance that empties onto the skin’s surface through your pores. Sebum is your skin’s natural method of protection and moisture, keeping your skin supple. However, when those prone to dehydration use heavy, sticky creams, the sebaceous glands become sluggish, slow production of sebum and skin becomes tight and dehydrated. Similarly, when those with oily complexions or acne repeatedly strip the skin with harsh astringents, the sebaceous glands over-compensate with an increased production of sebum that makes the skin even oilier and can cause breakouts or blackheads. Our formulas incorporate our advanced holistic skincare knowledge and utilize plant oils with properties, structure, molecular weight and exacting proportions for each specific skin type. This results in balanced, healthy skin, promotes cellular respiration and inhibits breakouts and clogged pores.

NAHLA’s clinical mastery of essential oils is unparalleled. Our transformative skincare products utilize over 130 rare and precious essential oils, chosen specifically for their uniquely healing, restorative and skin-reparative properties. The pleasing aroma of these aromas is a delight but is truly secondary to their therapeutic treatment of chronic skin conditions.

We do. Enter your shipping address at checkout and choose the shipping option that works best for you.

We understand finding your perfect skin care routine can be complicated and we're here to help you every step of the way. We encourage you to begin with our Beauty Advisor or start with product samples to determine a product's suitability for your skin. We accept returns within fourteen days of order receipt for store credit only. If a product fails to meet your expectations, please contact us to receive a return authorization and return shipping instructions. We do not accept returns on samples, products missing more than 25% of their contents, body brushes, bar soap or candles. Free shipping, gifts with purchase and other discounts and special offers are only available on orders that, less the return, still qualify for the promotion. Those that do not will have the applicable charge deducted from the return. Cancelled orders and items returned unused are subject to a 20% restocking charge before store credit is issued. All return and exchange activity is carefully monitored and we reserve the right to limit or refuse returns if we determine our policies are being abused. We reserve the right to limit returns to two products per order. If you are new to NAHLA or natural skincare in general, we encourage you to begin with a sample order to determine a product’s suitability for your skin.

No. NAHLA is 100% free of synthetics and petrochemicals, including parabens and phenoxyethanol. You can learn more about the ingredients you'll never find in our formulas in Our Promise. Instead, we rely on our exclusive botanically based preservation system, which consists of organic plant extracts blended to exacting proportions.

Yes, our entire product line is 100% gluten and soy free. This includes products that contain organic oatstraw since ours is not cross contaminated and gluten is only found in the grain/seed and not in the straw/stem. If you have an oat gluten specific sensitivity, avoid our Limited Edition Saffron Bath Milk, a Winter Seasonal release, which contains whole organic colloidal oats.

No, never. NAHLA has been 100% cruelty free since our company was founded in 2001 and we are certified by Leaping Bunny. Our entire collection is formulated in house at our Maine Headquarters from whole plant ingredients, allowing us a uniquely complete oversight and ensuring that our products are never tested on animals at any stage of the manufacturing process. We also maintain close relationships with our farmers and suppliers, taking great pains to ensure every natural ingredient we source is never tested on animals. The only animal ingredients you’ll find in our products are beeswax, honey and royal jelly from our own biodynamic farm and apiary, where our bees are lovingly tended, and organic milk and buttermilk from a local farm.

No. All of our ingredient particles are over one micron, which means they will not pass into the bloodstream.

Our entire collection is bottled in glass, right down to our samples. When you're done, just pop them into the recycling bin or visit a recycling center in your area. And of course, you can always clean out the container and re-use it, which is the best kind of recycling. Our large bottles make great bud vases for blooms from the garden and our jars are perfect for storing spices or small nick-knacks.

Every NAHLA product is vegetarian and most are also vegan. You’ll find the Vegetarian or Vegan designation in the "Formula" tab on every product page. The only animal ingredients you’ll find in our products are beeswax, honey and royal jelly from our own apiary, where our bees are lovingly tended, and organic milk and buttermilk from a local farm.